Razman followed the paper: Panayiotou N.A., Ponis S.T. and D. Apostolakos, An Integrated Balanced Scorecard and Simulation Approach for Measuring Call Centre Operation Performance, WSEAS Transactions on Business and Economics, Vol. 3 No. 6, 2006, pp. 467-472. by Stavros Ponis 2011-09-20 19:59:51 -0700

Razman added 10 papers 2011-06-30 08:21:26 -0700

Razman started following the work of Rosilawati Mohd Hanapi, National University of Malaysia, Institut Islam Hadhari. 2010-06-06 18:45:57 -0700